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Adventure

Return Policy

We want you to love your Purrx purchase, but we understand that sometimes things just don’t work out. Our return policy is designed to make the process as easy and convenient as possible.

Easy Returns

Eligibility for Returns:

  • Timeframe: You can return items within 15 days of your purchase.
  • Condition: Items should be unworn, unwashed, and in their original condition with all tags attached.

Non-Returnable Items:

  • Final sale items
  • Gift cards
  • Items showing signs of wear or damage
  • Custom or personalized items
  • Boxers and other intimate apparel for hygiene reasons

Simple Return Process:

  1. Initiate Your Return: Email our friendly Customer Service team at info@purrxnyc.com with your order number and the reason for your return.
  2. Prepare Your Package: Pack your items.
  3. Ship It Back: Use your preferred shipping method to send the package back to us. Please note that customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Quick Refunds:

  • Refund Method: We’ll refund your original payment method.

If We Made a Mistake:

  • Received a damaged or incorrect item? Email us at info@purrxnyc.com with your order number and a photo of the issue. We’ll make it right, fast and at no cost to you.

International Returns:

  • You can return items from anywhere in the world! Please note, international customers are responsible for return shipping costs, including any duties or taxes. We recommend using a trackable shipping method to ensure your return is received.

Need Help? We’re here for you! If you have any questions or need assistance with your return, contact our Customer Service team at info@purrxnyc.com. We're happy to help make the process smooth and easy.

Thank you for shopping with Purrx!